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Sustainability & Ethics
What are the 'Guarantees'?
Guides for our 'Guarantees'
Submitting your 'Guarantees' Evidence
Greenwashing Guidelines
Policies & Guidance
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Product Uploads
Product Description Guide
Images
Sizing Section
Colours, Sizes, and Variants
After Submitting
Product FAQs
Shipping & Returns
Shipping
Returns
Labels
DHL/UPS
Customs & Duties
Order Delays
Lost/Damaged Orders
Content & Events
PR & Marketing Assets
Image Guidelines
Instagram Takeovers
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Back to home
HELP CENTER
Shipping & Returns
Getting Started
Profile & Account Details
Products & Stock Details
Shopify Integration
Shopify FAQs
Getting Started- Creating Custom App
Importing & Linking Products
Dashboard
Products
Profile
Stock Levels
Account
Promotions
Sizing
Analytics
Integrations
Membership
Other
Sustainability & Ethics
What are the 'Guarantees'?
Guides for our 'Guarantees'
Submitting your 'Guarantees' Evidence
Greenwashing Guidelines
Policies & Guidance
Products
Product Uploads
Product Description Guide
Images
Sizing Section
Colours, Sizes, and Variants
After Submitting
Product FAQs
Shipping & Returns
Shipping
Returns
Labels
DHL/UPS
Customs & Duties
Order Delays
Lost/Damaged Orders
Content & Events
PR & Marketing Assets
Image Guidelines
Instagram Takeovers
In-Store Events
Payments & Taxes
Payments
Billing & Sales Reports
Membership Fees & Invoices
Exchange Rates
Discounts & Sales
UK & EU VAT
FAQs
Our Retail Stores
Delivery & Retrieval
Store Membership
Delivery Note
Products In Store
Merchandising & Inventory
Membership and Invoices
Webinars
Shipping & Returns
Wolf & Badgers 6 Month Faulty Item Policy
Monitoring Declined Orders Rates
Advice for customs clearance for returns in Turkey
Shipping
Package size and weight limits
What documents do I need when shipping from Portugal?
I sent the wrong item to a customer, what do I do?
How to ship successfully on Wolf & Badger
How do I mark a manual order as shipped?
What happens when I receive an order?
How do I ship an order?
What are my shipping & returns costs through Wolf & Badger?
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Returns
How long do I have to process a return?
How can I reduce returns on Wolf & Badger?
How do I process returns?
What is Wolf & Badger's return policy?
What are disputed returns?
How do I update my return address?
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Labels
My order went to manual shipments - I require a shipping label
I have a gift order, what shall I do now?
Can I ship Wolf & Badger orders using my own shipment labels?
My label didn't generate and is stuck in processing
Shipping Label Rates
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DHL/UPS
How do I book a DHL collection?
How do I drop off at a UPS/DHL service point?
DHL & UPS FAQ's
Customs & Duties
Why is my product appearing with a higher price on international site?
Order Delays
My order is going to be delayed (+48hrs) - I need to communicate this to the customer
I accepted an order but it's out of stock
What do I do if I have shipping delays on orders?
Lost/Damaged Orders
An order was lost, damaged or stolen - what shall I do now?
My return has arrived damaged/faulty
