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title: Shipping & Returns | Help Centre
description: Shipping & Returns
---
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1. [Help Centre](https://kb.wolfandbadger.com/)
2. [Shipping & Returns](https://kb.wolfandbadger.com/shipping-returns)
# Shipping & Returns
- [Wolf & Badger Ops Fees](https://kb.wolfandbadger.com/wolf-badger-ops-fees)
## Shipping FAQs
- [Restricted Countries for Brand Fulfilment](https://kb.wolfandbadger.com/restricted-countries-for-brand-fulfilment)
- [New EU packaging rules: what they mean for you](https://kb.wolfandbadger.com/new-eu-packaging-rules-what-they-mean-for-you)
- [Getting Started with the Order Webhook](https://kb.wolfandbadger.com/orderwebhook)
- [How do I ship an order?](https://kb.wolfandbadger.com/how-to-ship-an-order)
- [What happens when I receive an order?](https://kb.wolfandbadger.com/what-happens-when-i-receive-an-order)
- [How can I ship successfully on Wolf & Badger?](https://kb.wolfandbadger.com/how-to-ship-successfully-on-wolf-badger)
- [What are the packaging size and weight limits?](https://kb.wolfandbadger.com/package-size-weight-limits)
- [I sent the wrong item to a customer, what do I do?](https://kb.wolfandbadger.com/i-sent-the-wrong-item-to-a-customer-what-do-i-do)
- [What advice does W&B have for product packaging?](https://kb.wolfandbadger.com/advice-for-product-packaging)
- [What tips does W&B have for managing orders with 3PL or warehouse?](https://kb.wolfandbadger.com/moving-your-operations-to-a-3pl-or-warehouse)
- [GPSR Brand Compliance Guide](https://kb.wolfandbadger.com/gpsr-compliance-guide)
See less ▼
## Returns
- [Extended Returns Policy 2026](https://kb.wolfandbadger.com/heres-our)
- [How can I reduce returns on Wolf & Badger?](https://kb.wolfandbadger.com/how-can-i-reduce-returns)
- [How do I process returns?](https://kb.wolfandbadger.com/how-to-process-returns)
- [What is Wolf & Badger's return policy?](https://kb.wolfandbadger.com/wb-returns)
- [What are disputed returns?](https://kb.wolfandbadger.com/what-are-disputed-returns)
- [How do I update my return address?](https://kb.wolfandbadger.com/how-do-i-update-my-returns-address-1)
- [Wolf & Badgers 6 Month Faulty Item Policy](https://kb.wolfandbadger.com/wolf-badgers-6-month-faulty-policy)
- [I received another brand's return, what do I do?](https://kb.wolfandbadger.com/i-received-another-brands-return-what-do-i-do)
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## Labels
- [Can I ship Wolf & Badger orders using my own shipment labels?](https://kb.wolfandbadger.com/can-i-ship-wolf-badger-orders-using-my-own-shipment-labels)
- [My order went to manual shipments - I require a shipping label](https://kb.wolfandbadger.com/my-order-went-to-manual-shipments-i-require-a-shipping-label)
- [I have a gift order, what shall I do now?](https://kb.wolfandbadger.com/how-should-i-handle-a-gift-order)
## DHL/UPS
- [How do I book a courier collection?](https://kb.wolfandbadger.com/how-to-book-a-dhl-collection)
- [How do I drop off at a UPS/DHL service point?](https://kb.wolfandbadger.com/how-to-drop-off-at-a-ups/dhl-collection-point)
- [DHL & UPS FAQ's](https://kb.wolfandbadger.com/dhl-ups-faqs)
## Order Delays
- [I accepted an order but it's out of stock](https://kb.wolfandbadger.com/i-accepted-an-order-but-its-out-of-stock)
- [Shippings Delays - what to do if you can't ship an order/s on time](https://kb.wolfandbadger.com/shipping-delays-on-orders)
- [How to Reduce Cancelled Orders](https://kb.wolfandbadger.com/monitoring-declined-orders-rates)
## Lost/Damaged Orders
- [An order was lost, damaged or stolen - what shall I do now?](https://kb.wolfandbadger.com/an-order-was-lost-damaged-or-stolen-can-i-claim)
- [My return has arrived damaged/faulty or hasn't been delivered despite being marked as 'returned'](https://kb.wolfandbadger.com/my-return-has-arrived-damaged/faulty)
## Specific Location Advice
- [Requirements for Watch Imports to the US](https://kb.wolfandbadger.com/requirements-for-us-watch-imports)
- [Advice for customs clearance for outbound shipments & returns to and from Turkey, Romania, Greece & Spain](https://kb.wolfandbadger.com/customs-clearance-for-turkish-brand-returns)
- [CPSC eFiling Brand Compliance Guide](https://kb.wolfandbadger.com/cpsc-efiling-brand-compliance-guide)
- [What documents do I need when shipping from Germany?](https://kb.wolfandbadger.com/what-documents-do-i-need-when-shipping-from-germany)
- [What documents do I need when shipping from Portugal?](https://kb.wolfandbadger.com/what-documents-do-i-need-when-shipping-from-portugal)
- [What documents do I need to ship from Italy?](https://kb.wolfandbadger.com/what-documents-do-i-need-to-ship-from-italy)
See less ▼
- [Getting Started](https://kb.wolfandbadger.com/getting-started#main-content)
- [Profile & Account Details](https://kb.wolfandbadger.com/getting-started#profile-account-details)
- [Products & Stock Details](https://kb.wolfandbadger.com/getting-started#products-stock-details)
- [Dashboard](https://kb.wolfandbadger.com/dashboard#main-content)
- [Account](https://kb.wolfandbadger.com/dashboard#account)
- [Profile](https://kb.wolfandbadger.com/dashboard#profile)
- [Products](https://kb.wolfandbadger.com/dashboard#products)
- [Stock Levels](https://kb.wolfandbadger.com/dashboard#stock-levels)
- [Promotions](https://kb.wolfandbadger.com/dashboard#promotions)
- [Sizing](https://kb.wolfandbadger.com/dashboard#sizing)
- [Analytics](https://kb.wolfandbadger.com/dashboard#analytics)
- [Membership](https://kb.wolfandbadger.com/dashboard#membership)
- [Integrations](https://kb.wolfandbadger.com/dashboard#integrations)
- [Other](https://kb.wolfandbadger.com/dashboard#other)
- [Products](https://kb.wolfandbadger.com/products#main-content)
- [Product Uploads](https://kb.wolfandbadger.com/products#product-uploads)
- [Product Description Guide](https://kb.wolfandbadger.com/products#product-description-guide)
- [Images](https://kb.wolfandbadger.com/products#images)
- [Sizing Section](https://kb.wolfandbadger.com/products#sizing-section)
- [Colours, Sizes, and Variants](https://kb.wolfandbadger.com/products#colours-sizes-and-variants)
- [After Submitting](https://kb.wolfandbadger.com/products#after-submitting)
- [Product FAQs](https://kb.wolfandbadger.com/products#product-faqs)
- [Shopify Integration](https://kb.wolfandbadger.com/shopify-integration#main-content)
- [Getting Started With Shopify](https://kb.wolfandbadger.com/shopify-integration#getting-started-with-shopify)
- [Managing Your Connection](https://kb.wolfandbadger.com/shopify-integration#managing-your-connection)
- [Importing & Linking Products](https://kb.wolfandbadger.com/shopify-integration#importing-linking-products)
- [Troubleshooting & FAQs](https://kb.wolfandbadger.com/shopify-integration#troubleshooting-faqs)
- [Shipping & Returns](https://kb.wolfandbadger.com/shipping-returns#main-content)
- [Shipping FAQs](https://kb.wolfandbadger.com/shipping-returns#shipping-faqs)
- [Returns](https://kb.wolfandbadger.com/shipping-returns#returns)
- [Labels](https://kb.wolfandbadger.com/shipping-returns#labels)
- [DHL/UPS](https://kb.wolfandbadger.com/shipping-returns#dhl-ups)
- [Order Delays](https://kb.wolfandbadger.com/shipping-returns#order-delays)
- [Lost/Damaged Orders](https://kb.wolfandbadger.com/shipping-returns#lost-damaged-orders)
- [Specific Location Advice](https://kb.wolfandbadger.com/shipping-returns#specific-location-advice)
- [Marketing & Events](https://kb.wolfandbadger.com/marketing-events#main-content)
- [PR & Marketing](https://kb.wolfandbadger.com/marketing-events#pr-marketing)
- [Wolf & Badger's Social Media](https://kb.wolfandbadger.com/marketing-events#wolf-badgers-social-media)
- [In-Store Events](https://kb.wolfandbadger.com/marketing-events#in-store-events)
- [Webinars](https://kb.wolfandbadger.com/marketing-events#webinars)
- [Reports & Payments](https://kb.wolfandbadger.com/reports-payments#main-content)
- [Payments](https://kb.wolfandbadger.com/reports-payments#payments)
- [Statements & Sales Reports](https://kb.wolfandbadger.com/reports-payments#statements-sales-reports)
- [Membership Fees & Invoices](https://kb.wolfandbadger.com/reports-payments#membership-fees-invoices)
- [Pricing](https://kb.wolfandbadger.com/reports-payments#pricing)
- [Company Information & Taxes](https://kb.wolfandbadger.com/reports-payments#company-information-taxes)
- [Sustainability & Ethics](https://kb.wolfandbadger.com/sustainability-ethics#main-content)
- [Getting started with the 'Guarantees'](https://kb.wolfandbadger.com/sustainability-ethics#getting-started-with-the-guarantees)
- [Happy Worker & Ethical Sourcing Guide](https://kb.wolfandbadger.com/sustainability-ethics#happy-worker-ethical-sourcing-guide)
- [Guides for our 'Guarantees'](https://kb.wolfandbadger.com/sustainability-ethics#guides-for-our-guarantees)
- [Greenwashing Guidelines](https://kb.wolfandbadger.com/sustainability-ethics#greenwashing-guidelines)
- [Policies & Guidance](https://kb.wolfandbadger.com/sustainability-ethics#policies-guidance)
- [Our Retail Stores](https://kb.wolfandbadger.com/our-retail-stores#main-content)
- [Delivery & Retrieval](https://kb.wolfandbadger.com/our-retail-stores#delivery-retrieval)
- [Store Membership](https://kb.wolfandbadger.com/our-retail-stores#store-membership)
- [Delivery Note](https://kb.wolfandbadger.com/our-retail-stores#delivery-note)
- [Products In Store](https://kb.wolfandbadger.com/our-retail-stores#products-in-store)
- [Merchandising & Inventory](https://kb.wolfandbadger.com/our-retail-stores#merchandising-inventory)
- [Webinars](https://kb.wolfandbadger.com/webinars)
- [Retail Media](https://kb.wolfandbadger.com/retail-media)
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