How do I process returns?

When a customer wants to return an item/s, they download free return labels via our returns portal.

The customer can drop the item off at the a courier drop-off point or they can arrange for a courier collection.

Once the return is shipped & in transit, the return will be visible on the incoming returns section on your dashboard.

Return Received

Returns will automatically be marked as Received when delivered to you by the courier.
If you receive a return that has not moved to ‘received’ you are able to do so by selecting ‘mark as received’. 

Accepting Return

Check that the item is in a re-sellable condition and if so, please mark the return as accepted or disputed within 48 hours.
🚨 If returns are not accepted or disputed, they will automatically be moved to 'complete' and your stock levels will subsequently be updated 🚨

If you need to dispute the return because it is damaged/worn/or hasn't been received, please follow the instructions here

Inventory Adjustment

Your stock levels will be adjusted automatically, and the product will be available to sell again. This will be reflected on your dashboard. 

Downloading Returns CSV