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HELP CENTER
Reports & Payments
Getting Started
Profile & Account Details
Products & Stock Details
Dashboard
Products
Profile
Stock Levels
Account
Promotions
Sizing
Analytics
Integrations
Membership
Other
Products
Product Uploads
Product Description Guide
Images
Sizing Section
Colours, Sizes, and Variants
After Submitting
Product FAQs
Shopify Integration
Shopify FAQs
Getting Started- Creating Custom App
Importing & Linking Products
Shipping & Returns
Shipping
Returns
Labels
DHL/UPS
Customs & Duties
Order Delays
Lost/Damaged Orders
Content & Events
PR & Marketing
Instagram Takeovers
In-Store Events
Reports & Payments
Payments
Billing & Sales Reports
Membership Fees & Invoices
Exchange Rates
Discounts & Sales
UK & EU VAT
FAQs
Sustainability & Ethics
Getting started with the 'Guarantees'
Happy Worker & Ethical Sourcing Guide
Guides for our 'Guarantees'
Greenwashing Guidelines
Policies & Guidance
Our Retail Stores
Delivery & Retrieval
Store Membership
Delivery Note
Products In Store
Merchandising & Inventory
Membership and Invoices
Webinars
Reports & Payments
Payments
How do I submit payment details for sales?
How & where do I get paid for sales?
Why have I not received payment?
When do I get paid?
Billing & Sales Reports
Complete guide to understanding your reports
How is your monthly payment calculated?
What sales are included in each entity, and what gets included on each report?
Why are there two new entities on my reports page?
How do I calculate my proceeds from sales?
What is a self-billed invoice?
What is a non-fulfilment fee?
Why am I being charged for rejecting an order?
How are returns detailed in the sales reports?
See more
Membership Fees & Invoices
How do I set up a direct debit to pay my online membership fees?
How do I update my payment details for the membership fees?
How can I view my invoices for membership fees?
How do I access my billing portal & membership invoices?
Exchange Rates
How do currency exchange rates work on Wolf & Badger?
Why are the prices I can see in dashboard orders different?
Discounts & Sales
Why is there a discount on my order?
UK & EU VAT
UK brand: I'm not yet VAT registered, do you still charge VAT to the customer?
UK brand: How does VAT and the self-billing arrangement work for sales to UK customers?
Will VAT be deducted from this sale?
Have you recently become a VAT registered brand?
VAT registered brand - why is my local VAT rate being applied, rather than the VAT rate in the customer’s location?
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FAQs
How can I download my sales reports?
How do I download my sales as a .csv?
