An order was lost, damaged or stolen - what shall I do now?

You are able to claim 40% of the listing price should this happen

All claims for lost, stolen or damaged stock must be made using this invoice form and within 30 days of discovery. Supporting evidence must be supplied with the claim.


Lost, Damaged or Stolen Stock Claim Form


NOTE: As detailed in the Seller Terms and In-Store Annex, successful claims shall be paid at 40% of the Price of the damaged and/or lost stock. W&B's aggregate liability to the Seller shall not exceed £1,000.

For example- a claim for a product at £100 would be £40.