An order was lost, damaged or stolen - what shall I do now?

You can contact the team here.

If the team have invited you to claim for a lost, stolen or damaged return OR to claim for a replacement order after the initial order was lost or damaged in transit, you're entitled to claim 40% of the listing price of an item/s.
E.g If your dashboard base price is £240, your claim total is £96.

Supporting evidence must be supplied with the claim :

1. Product Name and Order Number (if applicable)

2. Claim amount (40% of Dashboard price) + VAT (if applicable) 

3. Reason for claim e.g Lost online order - Replacement shipped to customer

4. Evidence (if applicable)  

5. Invoice for total claim amount to Wolf & Badger Ltd 


You must include the following information on your invoice for the claim to be successful:
- Your Brand Name
- Your Company Name (If different to your brand name)
- Your Company Address
- Your Company bank details (We can no longer accept PayPal information)
- The invoice should be billed to 'Wolf & Badger LTD'
- The invoice should be in PDF format

All claims for lost, stolen or damaged stock must be made using this form and within 30 days of discovery.

Successful claims will be paid within 90 days of submission of the form below:

NOTE: As detailed in the Seller Terms and In-Store Annex, successful claims shall be paid at 40% of the Price of the damaged and/or lost stock. W&B's aggregate liability to the Seller shall not exceed £1,000. For example- a claim for a product at £100 would be £40. 

If there is missing information on your claim submission or invoice, or of the claim value is incorrect, your claim may be rejected.

If you have any questions on a new or rejected claim, contact the Brands Support team here.