Can I ship Wolf & Badger orders using my own shipment labels?

In order for us to be able to ship all orders with the applicable duties, taxes and fees included to customers, we require all brands to use the shipping labels provided through your dashboard. Click here find out more about using the provided shipping labels.

To ensure our customers and brands experience a smooth shipping experience, all orders via Wolf & Badger will need to be shipped using the labels provided on the dashboard:

Customs Fees included
For some Wolf & Badger orders, the duties & fees are included in the price the customers pay at checkout. We need to ensure the items are shipped with the correct customs terms so the customer isn't stung with a further charges upon delivery.

Customers receive automated emails containing the shipping information from the W&B label
We're not able to email each customer who places an order for your items, to update them with the correct tracking.

Order Status Automation
When a Wolf & Badger order is shipped & scanned by the courier, the order status will move from 'Ready to Ship' to 'Shipped'
This means you're paid for the order. Any orders not marked as shipped, won't be included in your payment report.

Damaged or Lost Shipments
We need complete visibility over the shipments to ensure the items reach the customers safely. If an order is shipped using your own courier method, we have no visibility over the tracking and we're not able to make a claim for a lost or damaged shipment.

Return Label Issues
If the customer wants to return an item shipped to them using your own shipping method, and they're based internationally (we provide free return labels to the customer via our portal), the item will get stuck in transit as the Wolf & Badger return label will suggest the shipment is returning to origin but there will be no record of the outbound shipment under our courier account.

This can lead to delays, holding fees and in extreme cases, items can be destroyed.

Not only does this process offer a better, quicker and more consistent experience for customers through Wolf & Badger; it also allows you to grow sales without the worry of high shipping costs and restrictions: any applicable customs paperwork will be automated, handled by us and ready for printing along with the labels.