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How can I ship successfully on Wolf & Badger?

Wolf & Badger is committed to brand success and empowering the world's best independent brands to thrive! Below are a few tips straight from the W&B operations team on shipping successfully.

 

Important: To ensure your receive order notifications, check that the correct email address in the dashboard is included in the email field of your contact details, we also recommend adding a secondary email.


1. Accept Orders ASAP or Set Up The Auto Order Accept Feature:

Time is of the essence when it comes to shipping! Be sure to accept orders ASAP so the customer can receive confirmation that their shipment surely will be on their way soon. 

Please note - When an order has been placed but not accepted, the stock hasn't been adjusted yet.
When you accept the order, it moves to the Ready to Ship section on the dash and at this point, the stock level is updated (-1 for example)


If you need to decline an order, you can do so by following these steps.


2. Organise and Prepare Shipping Paperwork

Wolf & Badger provides a shipping label, packing slip, and (if necessary) a customs invoice for all orders. You can downloaded all the relevant shipping documents directly on the dashboard for a low, flat rate.
To download the documents, click on the checkbox next to the order and then choose submit from the dropdown at the top of the orders page:

3. Packaging Should be a Natural Extension of Your Brand

Packaging is an extension of your brand and a core element of the customer experience.
Do take care when packaging goods and ensure that your shipping materials protect your products from any natural elements or general movement in the transit process.

It can be nice to package items in a way that emphasises your brand or feels like a natural extension of your brand. Personal thank you notes or post-cards are fine to include, but please note we do not allow solicitation materials or any inserts which direct the customer to your own website.

Many more sustainable alternatives to traditional packaging are available, and we highly encourage you to use these options whenever possible!

4. Where to fix the labels? 

We will provide you with 2 x waybills, one should be fixed to the exterior of the package and the other should be handed to the driver. If necessary we will also provide you with a commercial invoice, this should also be fixed to the exterior of the package. 

The W&B packing list and returns instructions should be included inside the package.


5. Use Our 'Book Pickup' Tool

Whether you are provided. a DHL or UPS label, you have the option of conveniently booking a pick-up right on the dashboard. Please follow these steps to do so. Alternatively, you can drop-off shipments at DHL or UPS service points. To find you nearest one, please follow the links in this article.