Wolf & Badgers 6 Month Faulty Item Policy

You can view our returns policy here.

If a customer contacts us to advise their item has become faulty and it was purchased within 6 months:

Our team will investigate the customer’s claim thoroughly and fairly, taking into account all evidence and circumstances. This may include reviewing order details & history, correspondence, photographs, & any other supporting information provided.

We will ensure that all investigations are handled consistently, with a focus on fairness to both the customer and you, our brand partner.

Should we determine the damage is due to a quality issues or fault (and not due to misuse or wear & tear), we will contact you to arrange for the faulty item to be returned to you & ask you to ship a replacement to the customer.

Or we may arrange for the faulty item to be returned to you for a refund.

When we contact you, we'll ensure we provide images, evidence & context of the faulty item/s.

We may ask you to confirm if you require the faulty item to be returned to you and in some cases, we won't have the faulty item returned to you if it poses a logistical issue, for example, we cannot ship broken glass.

If the customer opts for the item to be replaced:

We will ask you to ship the replacement item to the customer within 10 days of our initial email to you regarding the faulty item.

If the customer is based in the same country as your country of fulfilment (domestic shipment), we will ask you to ship the replacement item using your own shipping labels.
We require that you share the replacement tracking information within 10 days of our initial email to you regarding the faulty item.

If the customer is based in another country (international shipment), we will provide shipping labels for you to ensure the customer is not asked to pay duties or import fees unnecessarily.

If the customer opts for a return for a refund:

We will inform you of the fault and if you confirm the faulty item needs to be returned, we will provide the customer with return labels.

Once the return is delivered, we will mark the return as ‘Returned’ and issue a refund or credit to the customer.

Please Note - We don't offer a repair, replacement or refund for items that they have owned for more than 6 months.

For more info check out the seller's terms here or you can contact the Brands Support Team for further support.