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What is Wolf & Badger's return policy?

By working with Wolf & Badger you are agreeing to our Returns Policy, which you can read below.

As detailed in our Seller Terms, from the date a product is delivered, we direct the customers that they have 14 days to initiate a return and 28 days for it to be completed.
The guidance to initiate the return is set up to allow sufficient time for return shipping and customs clearance, which in turn allows us to complete this process within 28 days per our terms. If a customer starts a return after 14 days but it reaches you within 28 days of delivery, the return is still within policy and should be accepted.

*This time frame is different for orders purchased, collected or returned in-store, please refer to our T&Cs

Extended Holiday Returns Policy 2026

To support gifting over the festive period, we've temporarily extended the returns window for qualifying orders. This period supersedes the standard 14-day and 28-day return timelines in the Seller Terms.
  • Qualifying orders: placed from 1 November to 20 December 2026.
  • Return started within 14 days of delivery: standard returns process, customer refunded to their original payment method.
  • Return started after 14 days of delivery: customer receives site-wide account credit only. The return is still processed as normal and deducted on your sales report.
  • Final return shipping date: all eligible extended returns must be shipped on or before 11 January 2027. For example, an order placed on 1 November must be in transit no later than 11 January to qualify.
  • Orders placed from 21 December are not eligible and follow our standard returns policy.

What this means for you

  • Please accept any extended return shipped on or before 11 January 2027, even if it arrives more than 28 days after the original delivery date.
  • Returns may reach you later than usual in January, especially for international shipments. Brands remain responsible for clearing returns through customs in their country.
  • Closing over the holidays? Turn on holiday mode in your Brand Dashboard and make sure someone can still receive returns.

In-Store Returns

When the customer returns online products to a W&B Store, W&B shall return the item to the seller within a reasonable time period unless otherwise agreed with the seller.

Declining a Return

If the order you have received arrives in a non-sellable condition — for example, if it has been damaged or worn by the customer or is a non-refundable item — you have the right to dispute the return.