How to partially decline orders once accepted

If you decline part of an order which you have previously accepted you will need to re-download shipping documentation. This is to account for the items which you are no longer sending and ensure the packing slip is accurate.

Declining part of previously accepted orders:

Accepted orders are in ‘Ready to ship’ on the dashboard.

If you need to decline part of an order you need to click into the order and decline the specific items.

The item status will change to ‘declined’.

Provide accurate shipping documentation:

Once you have declined items then you need to re-download the shipping label and other documents. You can do this within the order itself or via the ‘Ready to ship’ section.