What is a non-fulfilment fee?

A Non-Fulfilment Fee of £10 / $14 / €12 / A$20 / C$18 is applied where an order is cancelled by the Brand prior to fulfilment, e.g. due to incorrect stock levels, or where the incorrect item is dispatched. This amount is usually offered to the customer in order to encourage them to successfully re-attempt a purchase and accordingly we believe that this fee ultimately provides a benefit to you and better ensure the long-term success of the platform as a whole.