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Change of fulfilment location or address

If you're updating your fulfilment address for the first time or planning to change the location, be sure to follow these guidelines to avoid any issues with your orders during the transition.

Updating your fulfilment address for the first time

Please ensure all fields are filled in to avoid any missing information.
⚠️ If address information is missing, it may prevent shipment labels generating automatically ⚠️

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Please note - We cannot currently support multiple fulfilment locations.
All orders will be shipped from and all returns must be sent to this single location.
Please ensure your stock levels accurately reflect the physical stock held at your fulfilment address.


Moving Warehouse or address within the same country?
It's important that you utilise Holiday Mode if you're unable to fulfil orders during your warehouse move.
If your products are still available on-site but you're not able to ship orders within the 2 working day SLA, customers will reach out to query where their order is. This leads to poor customer experience, cancellations & returns.

Moving country of fulfilment??
Please reach out to the Brands Support Team and we will update your address on your behalf, and support you with the next steps.

Whether you are moving country of fulfilment or just moving within the same country, please contact the brands support team if you require new shipping labels or need advice on ensuring your incoming returns reach your new address.