Why have I not received payment?

Sales reports are generated on or around the 18th of the month after the sale; this is so that any returns that have been made can be reconciled against your payment. On the 21st of the month, all of your sales for the previous month will be paid to you. You will only be paid for orders marked as ‘shipped’. 

You may not have been paid if:

Your membership invoice is unpaid prior to the monthly sales reports are generated, your payment will be withheld and released in next month's payment run. 

To check if your Wolf and Badger membership invoices are unpaid or overdue. To check this please log into your dashboard, go to ACCOUNT > BILLING DETAILS > SECURE BILLING PORTAL 

A window will open where you can check if your card has expired, if this is not the case please click on Billing History. 

Under Billing History, you will be able to see if you have any unpaid or outstanding invoices. 

You can update your payment details and download the invoices, but you won’t be able to make the payment here. Please contact us using this form and ask us to re-attempt a collection. 

You may not have been paid if you have not entered your payment information. Please check you have submitted payment details via the form available under 'Account' and 'Billing Details'

You may also have not been paid if you have not marked orders you've sent as 'shipped' on your dashboard. Your payment reports will only include orders which have been marked as 'shipped' within the month of your report. 

If you still haven't received a payment, please reach out to our community team.

Kindly note: We never make payments on a weekend or bank holiday. Payment date is 21st of the month, or the next business day if the 21st falls on a weekend or UK bank holiday.