Why have I not received payment?

1. Check the payment timeline for your monthly statements: 

• 18th of the month: statements generated for your previous month's sales
• 21st of the month or the nearest working day: payment is made for your previous month's sales

 

2. Check you have paid your membership fee:

If you have any outstanding membership fees at the point of sales report generation (17th of the month), we will withhold your sales payment until the outstanding membership fees have been paid.

• To check if your Wolf & Badger membership fee(s) are unpaid or overdue, please log into your dashboard, go to 'Account Settings' > 'Billing Details' > 'Secure Billing Portal'.

• If you click ‘Billing History’, you will see any outstanding amounts and be able to make a payment.

Once your outstanding membership fees have been paid, reach out to our team using the contact form on your dashboard so that we can ensure that any withheld funds are released in the next scheduled payment run.

 

3. Check that you have onboarded onto the Payment Centre:

The payouts for your monthly payment invoices are processed via the Payment Centre on your dashboard. If you have not completed onboarding and provided us with your details, your fund will be withheld until this is completed.

Information and FAQ on the Payment Centre can be found in this article. If you have any issues with onboarding, contact our team for support.

 

4. Check your payment details:

We may have attempted to make a payment but the attempt failed, or the payment bounced back. This happens when we have incorrect or incomplete payment information. You can view attempted payouts via the Payment Centre's 'Payment History' section in your dashboard

If the payment has been rejected, you can view the reason for this by clicking into the payment details and update your details as needed within the 'Payment Details' tab of the Payment Centre.

 

5. Adjustments for Negative Sales from previous months:

If a previous month/s sales report was negative due to returns and/or fees outweighing sales, we will recoup the negative value by deducting it from your first positive sales report.

For example, if your June report total was -£100, and your July report total was £300, you’d be paid £200 for your July sales to account for the negative value in June.