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How to partially decline orders once accepted

IMPORTANT - If you decline part of an order which you have previously accepted, you will need to download new shipping labels & documents. This is to account for the items which you are no longer sending and ensure the packing slip is accurate.


Declining part of previously accepted orders:

Accepted orders are in ‘Ready to ship’ on the dashboard.

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If you need to decline part of an order you need to click into the order and decline the specific items.

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The item status will change to ‘declined’.

Provide accurate shipping documentation:

Once you have declined items then you need to re-download the shipping label and other documents. You can do this within the order itself or via the ‘Ready to ship’ section.

Important Note: You cannot use a previous bulk download as this will have the old shipping label and other documentation.

 

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