How are returns reported in invoices?

When an order is returned and received back by you this is shown as a reversal in your invoices. Returns are considered complete, and therefore reversed, when they are received and accepted, this is the returned date.

Both invoices contain complete and returned orders, and the associated fees for the previous full calendar month. For example, an invoice issued on 18th February will cover orders shipped and/or returned between 1st - 31st January. Returns are shown as a reversal of the order, and a return fee is due in place of other fees.

Adjustments for returns

Orders and returns are billed based on the shipped date and returned date respectively. Adjustments carried forward are included for shipped orders during the month that have subsequently been returned between the end of the month and the report creation date (1st - 17th of the current month).  This is to ensure orders that are not eligible for payment and fees are deducted prior to invoicing. 

To protect you from a duplicated deduction, the same adjustment amount for those returns will then be added to your next invoice(s) as an adjustment brought forward.

Returned orders reporting

To review your returned orders and analyse return reasons or product trends please use the monthly reports provided in your dashboard. Data & Reports > Order reporting > Returned orders